Privacy Policy

Last updated: October 9, 2026

This policy explains how Condo HVAC Repair Toronto ("we", "us", "our") collects, uses and protects personal information when you visit this website, call us, or book condo HVAC service. We follow the principles of Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information you give us directly, including:

Your name, phone number and email address
Your building address and suite number
Your role (condo owner, property manager, board representative, tenant or facilities staff)
Details about your equipment, symptoms and service history
Property management and building access details needed to book a visit
Payment and invoicing details, processed by our payment providers

When you use this website, we may also collect basic technical information such as your browser type, device, pages visited and the page you came from. This is collected through cookies and similar tools.

2. How We Use Your Information

To respond to your request and schedule a diagnostic, repair or building walk-through
To coordinate access with your property manager, superintendent or concierge, including certificates of insurance and suite entry notices
To prepare written scopes, invoices, warranty records and service reports
To contact you about your booking or a follow-up on completed work
To improve our website and services
To meet legal, insurance and regulatory obligations, including TSSA and ESA record-keeping where they apply

We do not sell your personal information. We share it only when needed to deliver the service or when required by law, for example with:

Your property management company, condominium corporation or board, when the work involves building access, common elements or shared costs
Equipment manufacturers and suppliers, for warranty registration and claims
Insurers and adjusters, when you ask us to document work for a claim
Service providers who help us run the business, such as our form-processing, scheduling and payment providers
Regulators or authorities, when we are legally required to

Website contact forms are processed by our lead-capture provider, which forwards your submission to us by email. It does not use your information for any other purpose.

4. How Long We Keep It

We keep service and invoicing records for as long as needed for warranty, tax, insurance and regulatory purposes, and then delete or anonymize them. Website enquiries that do not lead to a booking are deleted within 24 months.

5. Security

We use reasonable administrative, technical and physical safeguards to protect personal information from loss, theft and unauthorized access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Your Choices and Rights

You can ask us to:

Tell you what personal information we hold about you
Correct information that is inaccurate
Delete information we no longer need to keep
Stop sending you non-essential follow-up messages

7. Cookies

This website may use cookies and analytics tools to understand how visitors use it. You can set your browser to refuse cookies or to tell you when a cookie is being sent. Some parts of the site may not work as well without them.

8. Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

9. Contact Us

For privacy questions or requests, contact us:

Phone: (647) 294-5454
Online: our contact form
Location: Toronto, ON